Privacy Policy (Last updated: November 2025)

1. Introduction

Jay Cee Ess Global Pty Ltd, trading as WeMove Cars (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose your personal information in connection with our vehicle transport services across Australia and through our website www.wemovecars.com.au (“Site”). By using our Site or our services, you agree to the collection, use and disclosure of your personal information in accordance with this Policy.

2. Scope

This Policy applies to personal information we collect:

• via this Site (quote requests, booking forms, contact forms);
• when you engage our services (vehicle transport, depot bookings, tracking and delivery services);
• when you communicate with us (phone, email, chat);
• from dealings with you as a customer, prospective customer, supplier, subcontractor or partner.

It does not apply to third‑party websites linked from our Site.

3. What is personal information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:

• name, address, email and phone number;
• vehicle information (make, model, year, registration);
• pickup and delivery locations;
• payment and billing information;
• identification documents (e.g. driver's licence) where required for service delivery;
• IP address, device identifiers, analytics data and cookie data;
• any additional information you provide through our Site or communication with us.

4. How we collect personal information

We collect personal information:

• directly from you when you submit a quote, booking, or enquiry;
• when you communicate with us by phone, email or online;
• automatically through your use of the Site (cookies, tracking technologies, analytics);
• from third parties including carriers, agents, or service partners assisting in vehicle movements;
• during the course of providing our vehicle transport services.

5. Use of personal information

We use your personal information for purposes including:

• providing vehicle transport and related services;
• preparing and issuing quotes and bookings;
• communicating pickup, delivery, scheduling and service updates;
• customer support and service quality improvement;
• processing payments and managing accounts;
• improving the functionality and performance of our Site;
• complying with legal, regulatory or insurance obligations.

6. Disclosure of personal information

We may disclose personal information to:

• subcontractors, drivers, depots and carriers involved in vehicle transport;
• IT service providers, cloud storage providers and CRM platforms;
• payment processors and accounting service providers;
• legal, financial or professional advisers;
• regulators or government authorities where required by law.

We take steps to ensure third parties comply with the Australian Privacy Principles.

7. Cookies and website tracking

Our Site uses cookies and similar technologies to:

• improve Site performance and functionality;
• analyse traffic and user behaviour;
• assist with quote and booking functionality.

You may disable cookies through your browser settings, but some Site features may not operate correctly.

8. Security and data retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, alteration or disclosure. Personal information is stored securely and retained only as long as necessary for service delivery, regulatory compliance or business purposes. When no longer required, information is securely deleted or de‑identified.

9. Access and correction

You may request access to, or correction of, personal information we hold about you. Requests may be made by contacting us using the details below. We will respond within a reasonable timeframe.

10. Direct marketing

We may send service updates or marketing communications relating to WeMove Cars. You may opt‑out at any time by using the unsubscribe function or contacting us directly.

11. Cross‑border disclosure

Our business operates within Australia; however, personal information may be stored or processed by cloud service providers located overseas. We take reasonable steps to ensure overseas recipients handle information in accordance with the Australian Privacy Principles.

12. Changes to this Privacy Policy

We may update this Policy from time to time. Updated versions will be posted on our Site with a revised “Last updated” date.

13. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact us

Jay Cee Ess Global Pty Ltd (trading as WeMove Cars)
Email: hello@wemovecars.com.au
Phone: 1300 001 121
Address: PO Box 188, Oakleigh Vic 3166